Cookie Policy

1. Introduction

This Cookie Policy explains how Coastcare Mobile Vet ("we", "us", "our") uses cookies and similar tracking technologies on our website. This policy should be read in conjunction with our Privacy Policy.

By using our website, you consent to the use of cookies in accordance with this policy, unless you have disabled them in your browser settings.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to website owners.

Cookies allow a website to recognize your device and store some information about your preferences or past actions. This helps us provide you with a better experience when you browse our website and allows us to improve our site.

3. Types of Cookies We Use

We use the following types of cookies on our website:

3.1 Essential Cookies

Purpose: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Examples:

• Session management cookies that keep you logged in during your visit
• Security cookies that help prevent fraudulent activity
• Load balancing cookies that distribute traffic across servers
• Cookies that remember your cookie preferences

Legal Basis: These cookies are essential for the website to function and cannot be disabled without affecting the website's performance.

3.2 Functional Cookies

Purpose: These cookies enhance the functionality and personalization of our website. They remember choices you make (such as your language preference or region) and provide enhanced, more personalized features.

Examples:

• Cookies that remember your language preferences
• Cookies that remember your location for service area information
• Cookies that remember your form input data to prevent re-entry

Legal Basis: These cookies are based on your consent. You can disable them, but this may affect website functionality.

3.3 Analytics Cookies

Purpose: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website's structure and content.

Examples:

• Cookies that track which pages you visit and how long you spend on each page
• Cookies that identify how you arrived at our website (e.g., from a search engine or another website)
• Cookies that track error messages and page load times

Legal Basis: These cookies are based on your consent. You can opt-out of analytics cookies at any time.

3.4 Marketing/Advertising Cookies

Purpose: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Current Status: We currently do not use marketing or advertising cookies on our website. If this changes in the future, we will update this policy and provide you with the option to opt-out.

4. Third-Party Cookies

Some cookies on our website are placed by third-party services that appear on our pages. We do not control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

4.1 Third-Party Services We May Use

• Google Analytics: We may use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.
• Google Fonts: We use Google Fonts to display fonts on our website. Google may set cookies when you visit pages that use Google Fonts.
• Font Awesome: We use Font Awesome (via CDN) for icons. This service may set cookies.
• Social Media Platforms: If we include social media sharing buttons or embedded content, those platforms may set cookies.

For more information about how these third parties use cookies, please refer to their respective privacy policies:

• Google Privacy Policy
• Font Awesome Privacy Policy

5. How Long Do Cookies Last?

Cookies can be either "session" cookies or "persistent" cookies:

• Session Cookies: These are temporary cookies that expire when you close your browser. They allow the website to link your actions during a browsing session.
• Persistent Cookies: These remain on your device for a set period or until you delete them. They are activated each time you visit the website that created them.

The specific retention period for each cookie varies. Essential cookies typically last for the duration of your session, while functional and analytics cookies may persist for longer periods (typically 30 days to 2 years, depending on the cookie).

6. Managing Your Cookie Preferences

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

6.1 Browser Settings

You can control cookies through your browser settings. Here are links to instructions for popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

6.2 Opting Out of Analytics

If you want to opt-out of Google Analytics tracking, you can:

• Install the Google Analytics Opt-out Browser Add-on
• Disable cookies in your browser settings (note: this may affect website functionality)

6.3 Impact of Disabling Cookies

Please note that if you disable cookies, some features of our website may not function properly:

• You may not be able to access certain areas of the website
• Your preferences may not be saved
• Some interactive features may not work
• You may need to re-enter information more frequently

7. Other Tracking Technologies

In addition to cookies, we may use other similar tracking technologies:

• Web Beacons/Pixel Tags: Small graphic images that may be included in our emails or web pages to track whether messages have been opened
• Local Storage: Technology that allows websites to store information locally on your device (similar to cookies but with more storage capacity)
• Session Storage: Temporary storage that is cleared when you close your browser

These technologies are used for similar purposes to cookies and can be managed through your browser settings.

8. Cookies and Personal Information

Some cookies may collect personal information about you. When this occurs, our Privacy Policy applies to how we handle that information.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on this page and updating the "Last Updated" date.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

10. Your Consent

By continuing to use our website after being informed about our use of cookies, you consent to our use of cookies as described in this policy, unless you have disabled cookies in your browser settings.

You can withdraw your consent at any time by adjusting your browser settings or contacting us using the details provided below.

11. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

• Phone: 0412 886 953
• Email: [email protected]
• Business Hours: Monday to Friday 8am to 6pm and Saturdays 10am to 2pm

For questions about our privacy practices, please refer to our Privacy Policy.

12. Additional Resources

For more information about cookies and how to manage them, you may find the following resources helpful:

• All About Cookies - General information about cookies
• Office of the Australian Information Commissioner - Information about privacy in Australia